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Support

 
An important point to consider when choosing a web host is the type of technical support offered, and how easy they are to contact when you need them.
 
You should be able to speak to someone straight away without being held in endless queues or automated systems, and to someone who can actually help you resolve your issue, not just a go-between to the Technical Depts. Nothing is more frustrating than being in the middle of working on your site and needing an important piece of information to finish the job and not being able to contact your hosting company to find it out.
 
And although many companies talk about Support as a mainstay of their service to you, one of the main frustrations that customers still face is getting to the right person to help them.
 
In other words, if you buy from a company that treats Support as something they'd rather not do because it's just a lot of hassle, then you should be thinking again about who you're doing business with.
 
Hostway take Support very seriously, and we pride ourselves on the feedback we get from our customers. In many ways, our support team are Hostway's ambassadors as we know that over a third of sales continue to come as a result of 'happy customer' referrals.
 
We invest a lot of time and energy in professional training, as well as hiring the best new people, so whether you contact us by email or phone, you can be sure that you will receive an appropriate response from someone that knows what they're talking about.
 

The Hostway Promise Put simply, Hostway provides Full Technical Support by experienced and knowledgeable people, 24 hours a day, 7 days a week, 365 days a year, as standard across our entire range of products and services! So you really get the help you need when you need it - no question.   24-hour phone support is standard across most of our hosting plans (although some of our lower plans only allow 24-hour email support) and our Dedicated Server customers all have a direct contact they can talk to together with a Service Level Agreement that provides an unprecedented commitment to support, advice and response.   Our average response to in-bound phone calls is within a minute and our average response time for Emails is within the hour.

 

The Bottom Line

Ultimately, all our efforts are channelled towards making your hosting account as reliable and as easy to use as possible, but where help is required, it is given freely and at any time. We want to provide you with a hassle-free service so that you feel no pressure, obligation, or frustration.
 

Try us out!

 
Want to see whether we live up to what we promise?
Need help in deciding what type of Hosting Solution you need?
 
Call one of our Representatives now, they'll be more than happy to talk to you on 0808 180 1880. Alternatively, email us on sales@hostway.co.uk or click the 'Chat to me' link at the top of the page to chat to someone online right away.
 
 

Call us now , on freephone 0808 180 1880 .   Chat to us , by clicking here.   Email us , by clicking here.

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